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Patients’ Satisfaction after Electronic Medical Records Implementation in a Tertiary Hospital in North Central Nigeria


Abdullahi Hassan*, Adamu Sabiu, GiyanJohua Ndom, Yakubu Amina and Gwamna Ezekiel

Introduction: The cardinal objective of the services rendered by the pharmaceutical services department is to improve patient compliance to medication, as it is an important factor in the prognosis of numerous diseases. Much attention within the healthcare industry is focused on patients’ satisfaction with the quality of healthcare services. Reports has it that Electronic Medical Records (EMR) have the potential to affect healthcare delivery by reducing costs, enhancing patient safety, increasing quality and improving efficiency. Patients’ satisfaction after electronic medical records implementation with respect to pharmaceutical services has not been studied in our facility, therefore the need for this work. Methodology: Our work is an institutional based cross-sectional descriptive study. The study populations are 300 registered patients that have accessed pharmaceutical services in the study facility. Data on different variables were collected using a pre-tested self-administered questionnaire. The questionnaire was developed and validated by calculating its Cronbach alpha factor in SPSS (version 21) software. The factor was found to be 0.9. Results: Most (27.7%) of the respondents, were in the age group of 41-50 years and were mostly Females (52.2%). Most of the respondents (24.7%) had secondary education. Also of interest to note is that 21% of the respondents had a tertiary Education. 31.3% of the respondents have been patients of this Hospital for between 5-9years while 30.3% have been Patients of the Hospital for between 1-4 years, Respondents’ satisfaction was assessed base on five pharmacy related characteristics which are Location of Pharmacy, Prescribed Drugs Are Available, Time It Takes To Wait For Service, Pharmacists’ Counseling, EMR Has Improved Services Here overall satisfaction status with pharmacy related services shows 139 (46.3%) were satisfied with pharmacy services under EMR platform while 53.7% or 161 Respondents were not satisfied. Conclusion: we observed that demographic variables plays vital role in improving Patients’ satisfaction. Improving skills of EMR frontline workers, infrastructure, management, and resource allocation are important interventions to improve the EMR system performance in the study area.

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